Terms of Use & Privacy Policy
Terms & Conditions
Effective Date: September 17, 2025
Welcome to Eckwood Equine Services! These Terms and Conditions ("Terms") govern your use of www.eckwoodequine.com and www.eckwoodequine.ca (the "Site"). By accessing or using the Site, you agree to these Terms.
Intellectual Property
All content on this Site, including text, images, logos, and downloadable materials, is the exclusive property of Eckwood Equine Services. Unauthorized use, reproduction, or distribution is strictly prohibited.
Acceptable Use
By using this Site, you agree to:
Use it only for lawful purposes.
Respect the intellectual property rights of Eckwood Equine Services and third parties.
Avoid posting offensive, inappropriate, or harmful content.
Violation of these terms may result in suspension or termination of your access.
User Contributions
You may post photos, videos, and public comments on the Site. By doing so, you agree to:
Ensure your content complies with these Terms.
Grant Eckwood Equine Services permission to use your contributions for promotional purposes.
Accounts
When creating an account, you agree to:
Provide accurate, up-to-date information.
Maintain the security of your account and password.
Notify us immediately of any unauthorized use.
We reserve the right to suspend or terminate accounts for violations of these Terms.
Products & Services
We offer the following:
- Total Self-Carriage Fitness Package
- Seat Foundations, Independent Seat, and Hypopressives
- In Self-Carriage Community
- Trot and Canter Courses
- Pelvis in 3D
- The Embodied Equestrian Academy
- Personal Coaching, Clinics, Retreats, and Live Events
- Equipment Sales and Digital Downloads
While we strive for accuracy, all product descriptions, images, and details are subject to change. Purchases are made at your own risk.
Subscriptions
Subscriptions automatically renew unless canceled. You will be billed until you notify us of cancellation.
Payments
We accept credit and debit cards. By providing payment information, you authorize us to charge your selected payment method.
Refund Policy
We strive to provide clarity and fairness in our refund policies while ensuring a seamless experience for all participants. Below are the updated refund policies for retreats, subscriptions, coaching intensives, group classes, and other offerings:
Retreat Refund Policy
Full Refund: Cancellations made 3 weeks or more prior to the retreat start date will receive a full refund, less a $25 administration fee.
Partial Refund: Cancellations made up to 1 week prior to the retreat start date will receive a 50% refund, less a $25 administration fee.
No Refund: Cancellations made within 1 week of the retreat start date are non-refundable. However, you are encouraged to attend without your horse if circumstances prevent their participation.
Transferable Spot: If you cannot attend, your spot is fully transferable to another participant. Simply notify us with the new participant’s details.
Subscription Refund Policy
30-Day Free Trial: If your subscription includes a free trial, you may cancel at any time during the trial period without being charged.
48-Hour Grace Period: If you are billed after the trial period ends, you may request a full refund within 48 hours of the charge, less a $25 administration fee.
Pro-Rated Refunds: Refunds for subscriptions beyond the 48-hour grace period will be pro-rated based on the amount of time or content accessed. A $25 administration fee will apply to all pro-rated refunds.
Personal Coaching Refund Policy
2-Day Intensives and Single Sessions: These are non-refundable. However, dates can be rescheduled to suit your needs with advance notice.
2-Day Intensive Bookings (Off-Site)
For 2-day intensive bookings that take place at a facility other than Eckwood Equestrian, the following terms apply:
Mileage Fees: Travel mileage will be billed at a rate of $0.72-$1.00 per kilometer, depending on the location and travel requirements.
Facility Requirements: The off-site facility must meet the necessary standards for safety, comfort, and suitability for the planned sessions.
Booking Confirmation: A signed agreement confirming the off-site location and travel arrangements is required to secure the booking.
Travel Expenses: Additional travel-related expenses (e.g., accommodation, meals) may apply and will be discussed and agreed upon prior to booking.
Group Classes Refund Policy
Refund After First Session: Group classes are refundable after the first session and will be pro-rated based on the remaining sessions. A $25 administration fee will apply.
Non-Refundable After First Session: Once the first session has been completed, no refunds will be issued.
Fitness Program Refund Policy
30-Day Free Trial: Refunds will not be issued for charges made after the trial period ends unless requested within the 48-hour grace period (see Subscription Refund Policy).
Pro-Rated Refunds: Refunds for fitness programs are available within the first 30 days of purchase, provided no more than 25% of the program has been accessed. A $25 administration fee will apply.
Equipment Refund Policy
Unused Equipment: Returns are accepted within 14 days of delivery for unused equipment in its original packaging. Shipping costs are non-refundable, and return shipping is the buyer’s responsibility.
Defective Equipment: If your equipment arrives damaged or defective, please contact us within 7 days of delivery for a replacement or full refund.
Final Sale Items: Certain items, such as custom or personalized equipment, are final sale and not eligible for refunds.
Additional Notes
Refunds will be processed in the same manner as the original payment and may take up to 30 days to appear on your account.
By purchasing any product or service, you agree to these refund policies.
Third-Party Links
Our Site may link to third-party websites. We are not responsible for their content, policies, or practices.
Limitation of Liability
Eckwood Equine Services is not liable for any damages, losses, or claims arising from your use of the Site.
Indemnity
You agree to indemnify and hold Eckwood Equine Services harmless from any claims, damages, or expenses resulting from your use of the Site or violation of these Terms.
Applicable Law
These Terms are governed by the laws of Alberta, Canada.
Severability
If any provision of these Terms is deemed invalid, the remaining provisions will remain in effect.
Changes to Terms
We may update these Terms to reflect changes in our operations or legal requirements. Updates will be communicated via email or posted on the Site.
Contact Us
For questions or concerns, email us at [email protected] or use our contact form.
Thank you for being part of Eckwood Equine Services! We’re here to support your equestrian journey.